Hello! My name is Brian Peterson. I’ve worked in the video game industry in various positions for over 12 years, from retail to community management to product management.

There are many gaps of understanding between the video game industry and its customers, and they go both ways. By writing from customer support, community management, and product management perspectives within the industry while keeping the thoughts and feelings of game consumers in mind, I hope to bridge these gaps for the benefit of both groups.

Thank you for reading!